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’t Achterhuis & AanEen Hospitality
One system
for two restaurants
From a table for two to a complete wedding. For Bas and his team, we brought reservations, events, communication and point-of-sale insights together in one system.
- Client
- ’t Achterhuis & AanEen
- What we built
- One platform for both restaurants
- Who it’s for
- Owner, management, front-of-house and kitchen
The challenge
Paper reservations and eight separate tools
Reservations came in by phone and were written in a notebook. Planning a wedding meant hours of writing, digitising and coordinating with the customer. And all of that for two restaurants.
Eight separate tools worked independently. We built one central workspace where an enquiry flows into planning, communication and invoicing. Everyone works from the same overview.
01The central dashboard
Reservations and revenue by location
Which guests are coming? Which quote is waiting for a reply? How are sales performing? Reservations, follow-up and Lightspeed insights are brought together for both locations.
A demo based on the actual dashboard screens. Names, notes and figures are fictional.
02Online reservations
Online booking with email confirmation
Guests choose their party size, date and an available time on the website. The reservation appears in the dashboard. Their confirmation email contains all the details, plus the option to add the booking to their calendar.
1 Book on the website
2 Confirmation by email
The confirmation email shows a fictional reservation. Click the phone to view the email at a larger size.
03Events & planning
Plan and invoice events
An event starts with a clear enquiry. The event planner brings guests, dates, products and prices together. From there, it creates the schedule, run sheet and invoicing, so front-of-house and kitchen teams know what’s needed.
Enquiry received
Date, party size and requirements in one place.
Plan the event
A schedule with products and prices.
Share the run sheet
A clear run sheet for the whole team.
04Website & management
Manage the website and menus
From the website and menus to the booking widget: everything belongs to the same workspace. The team can update pages and immediately see how the website looks.
Outlook in the dashboard
A dedicated Outlook workspace brings email and calendars into the dashboard. AI prioritises messages, filters spam and marketing, and helps turn event enquiries into detailed plans.
Staff tasks and run sheets
The owner has an overview of both restaurants. Management assigns tasks, front-of-house staff see what’s coming up and the kitchen works from the relevant run sheets. The website chatbot handles general enquiries.
The result
One administration for both restaurants
What used to live on paper and in separate programs is now connected. Enquiries are easier to process, less information needs re-entering and the whole team knows what to do.
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